PRIVACY POLICY

1. OVERVIEW

GROMOV | treasures (“we”, “us”, “our”) respects your privacy.  This Policy explains what personal information we collect when you visit or shop at gromov.boutique (the “Site”), how we use it, and the rights and choices you have.

2. INFORMATION WE COLLECT

Category

Examples

Source

Identity & Contact

name, billing & shipping addresses, email, phone

you

Payment

card token, PayPal ID, bank-transfer slip (no raw card numbers)

you / payment processor

Order Details

items purchased, order value, refunds / returns

automatic

Technical

IP address, browser type, device ID, log files

automatic

Usage & Marketing

pages viewed, referrer, wishlist additions, email opens, cookie IDs

automatic / cookies

User-generated

product reviews, social-media mentions, images you upload

you

Behavioral Analytics

mouse movements, clicks, scroll depth, session replays (Microsoft Clarity)

automatic / Microsoft Clarity


3. HOW WE USE YOUR DATA

  • Contractual – to process, ship and service your order, handle returns, provide customer support.

  • Legitimate interests – to prevent fraud, analyse on-site behaviour with Microsoft Clarity

  • Consent – to send marketing emails or show personalised ads after you opt-in (you can unsubscribe at any time).

  • Legal compliance – to satisfy accounting, taxation and customs obligations.

 

4. SHARING & DISCLOSURE

We share the minimum necessary data with trusted partners:

  • Shopify Inc. (store platform & hosting)

  • Payment gateways (Shopify Payments, Stripe, PayPal)

  • Carriers (DHL, FedEx, Malca-Amit) to create labels & customs forms

  • Marketing / analytics vendors (Pinterest, Meta, Google Analytics, Klaviyo)

  • Professional advisers (accountants, legal counsel)

  • Microsoft Clarity & Microsoft Advertising (heatmaps, session replay, behavioural analytics)

    All partners are contractually bound to protect your data and may process it only for the agreed purpose.

     

 

5. COOKIES & SIMILAR TECH

The Site uses first- and third-party cookies to:

  1. keep your cart intact,

  2. analyse traffic,

  3. remember preferences,

  4. measure and retarget ads (Pinterest Tag, Meta Pixel, Google).

  5. Microsoft Clarity & Microsoft Advertising (heatmaps, session replay, behavioural analytics).

    You can disable cookies in your browser or via our banner but some features may stop working.

 

6. DATA RETENTION

  • Orders: 7 years (tax laws)

  • Marketing data: until you withdraw consent or two years after last interaction

  • Analytics logs: 26 months (Google default)

    When data is no longer required, we delete or anonymise it.

7. YOUR RIGHTS

Depending on where you live, you may have the right to:

  • access a copy of your data;

  • correct or erase it;

  • restrict or object to processing;

  • portability (receive data in a structured, machine-readable format);

  • lodge a complaint with a supervisory authority.

    To exercise any right, email store@gromov.boutique

 

8. SECURITY

We follow industry best practices to protect your data: TLS 1.2 encryption, PCI-DSS Level 1 payment processing, least-privilege staff access, routine penetration tests.

 

9. MICROSOFT CLARITY

We partner with Microsoft Clarity and Microsoft Advertising to capture how you interact with our site through heatmaps and session-replay technology. Website usage data is collected via first- and third-party cookies and similar tracking technologies to measure product popularity, optimise the site, prevent fraud, and improve advertising. For details on how Microsoft collects and uses data, see the Microsoft Privacy Statement.  

 

10. INTERNATIONAL TRANSFERS

Our service providers may store data outside your country.  Where required, we rely on standard contractual clauses or equivalent safeguards.

 

11. MINORS

The Site is not directed to children under 16. We do not knowingly collect their data. If you believe a child has provided information, contact us to delete it.

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational or legal changes.  New versions will be posted here with a revised “Last updated” date.

 

13. CONTACT

Data-controller: GROMOV | treasures

Email: store@gromov.boutique

Office hours: Mon–Fri 10:00-18:00