SHIPPING & DELIVERY

Free express worldwide shipping on all orders.

1. Processing & Dispatch
Our online boutique is open 24/7. We pack and hand parcels to the carrier Monday – Friday, 10:00-18:00

  • Ready-made pieces: ship next business day.

  • Custom / high-demand pieces: crafted to order; production 2 – 7 days (the ship-by date is shown at checkout and in your confirmation email).

2. Shipping Method:
International: FedEx, Ferrari, Malca-Amit
(insured express)

3. Tracking
When your parcel leaves our studio you’ll receive an email with a live tracking link. Updates may take a few hours to appear.

4. Taxes, Duties & Customs
International orders may incur import duties/VAT set by your country. These are payable by the recipient and are notincluded in our prices or shipping fees.

5. Delivery Address Rules

  • We cannot ship to PO boxes, freight forwarders or hotels.

  • All orders require a signature on delivery.

  • Need to change the address? Email us before the parcel is collected—once in transit we can’t reroute.

6. Lost, Delayed or Damaged Parcels
If tracking hasn’t moved for 3 business days, or the parcel arrives damaged, contact us immediately. We’ll open a claim with the carrier and keep you updated until resolved.

7. Split Shipments
If your order contains both in-stock and custom items, we’ll ship together when the last piece is ready—unless you request (and cover) a separate shipment.

8. Questions?

  • Email: store@gromov.boutique

    We reply within 1 business day